Remote NDIS support in Cape York: The postcode isn’t the problem.
Disability supports in Cooktown and the surrounding Cape York communities, on a rotating roster, by workers we recruit, house and pay to get there.
Approved funding, nobody to deliver it
In very remote Queensland, funding is rarely the problem. The workforce is. Someone in Cooktown can hold a fully approved plan and spend almost none of it, because the nearest agency is in Cairns, the drive is five hours, and building a roster around that is harder than not bothering.
So the plan sits there. At review, low spending gets read as low need, and the funding comes down. The person is penalised for a workforce problem that was never theirs.
So we built the rotation
We recruit support workers in Cairns and rotate them into Cooktown, a fortnight on and a fortnight off. We pay for the drive and the drive time, and we hold accommodation all year round, so there’s always somewhere for the next worker to arrive, whether or not it’s occupied that week.
That last part is the whole thing. Most agencies won’t commit to accommodation they might not use. Without it there’s no rotation, because there’s nowhere for the worker to sleep. We carry that cost so the roster is real.
Where we deliver
Now, with workers on the ground
Cooktown and the surrounding Cape York communities, including Hope Vale and Wujal Wujal.
On request, anywhere in Queensland
Cape York is where the rotation runs today. If someone anywhere else has been told no, ask us. Building a rotation into a new community takes work, and we’ll give you a straight answer on whether we can do it and how long it will take. We’d rather have the conversation than have you assume the answer is no.
Coverage, north to south
- Hope ValeOn the ground
- CooktownRotation running
- Wujal WujalOn the ground
- CairnsWorkforce base
- Regional Queensland
- Brisbane and south east
How it works
STEP 1
Tell us the postcode and the hours
Including the hours you’ve been told are impossible to fill.
STEP 2
We build the rotation
We recruit in the nearest regional centre, secure accommodation, and pay for the travel and the drive time.
STEP 3
We confirm a start date
A real one, given up front. Not a guess.
STEP 4
Supports run continuously
Rotating workers, familiar faces coming back on cycle, and no gap at changeover.
What we deliver remotely
- Daily living and personal care
- Community access
- Behaviour support plan implementation
- Support coordination by telehealth
- Capacity building in daily living
You’ve probably been told no already
Most coordinators working remote plans have a list of providers who said no, and a participant whose utilisation report looks worse every quarter.
Send it to us. You’ll hear back in 2 hours, with an honest answer on whether we can build the rotation.