NDIS referrals for support coordinators: Holding the referral nobody will take?
We built VitalCore for exactly that referral. Send it through and you’ll hear back within 2 hours, with a straight answer.
A real answer within 2 hours. Even if it’s no.
From a person who’s read the referral, not an automated acknowledgement. If the answer is no, you get the no in the same 2 hours, because a fast no lets you keep working and a slow maybe doesn’t.
Referrals we actively want
- Participants with behaviours of concern and an active behaviour support plan
- Placements that have broken down once or more
- Complex autism and intellectual disability, including dual diagnoses
- Psychosocial disability, including alcohol and other drug involvement
- MS, MND and muscular dystrophy
- Remote and very remote postcodes, including Cooktown and the surrounding Cape York communities
- Participants who need accommodation as well as supports
- Small packages. We’ll take a participant with 6 hours a week of community access. There’s no minimum.
If it’s not us, we’ll tell you who
Dementia and cognitive decline referrals go to Dementia Care Queensland. Justice-involved and forensic referrals go to Forensic Disability Supports Queensland (FDSQ). Both are ours, both are specialists, and we’ll make the introduction rather than sending you back to a search engine.
Our published service standards
We publish these because they’re what we hold ourselves to, and because you should be able to hold us to them too.
| Standard | Metro and regional | Remote and very remote |
|---|---|---|
| Referral response | Within 2 hours | Within 2 hours |
| Worker matched | 4 business days | Date confirmed at referral |
| MTA commencement | 5 to 7 days | By arrangement |
| SIL commencement | 7 to 14 days | By arrangement |
| Incident reporting | Within 12 hours | Within 12 hours |
| Unfilled shifts | None | None |
| Court, case conference and MDT attendance | No charge | No charge |
We’re honest about distance. A rotation into a very remote community takes longer to build than a placement in Brisbane, and we won’t quote you a number we can’t hit. What doesn’t change is the 2 hour response and a firm date, given up front.
Documentation you can actually use
Shift notes with functional detail
Specific, observable and dated. Not “good day, no issues”.
Incident reports within 12 hours
Every time.
Worker profiles before the first shift
You know who’s walking through the door before they walk through it.
No charge for court, case conference or MDT
If we need to be in the room, we’re in the room, and it doesn’t come out of the participant’s plan.
Make a referral
Send the referral through the form, or call. You’ll hear back within 2 hours during business hours, with a straight answer.
Referral form
A real person replies within 2 hours during business hours. If it’s urgent, please call.